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Listening examples - 7 Cs of communication (Aviation Edition)

Please proceed as following:

  • form groups of 3 people and listen to the examples
  • compare with the 7C checklist 
  • discuss, which C was missing in the first example 
  • listen to the second example to compare the first version
  • discuss in your group, which communication patterns you recognize 

Example 1 - Customer / KAM

Audio example 1/1 – Customer / KAM
Audio example 2/1 – Customer / KAM

Example 2- Dispatch / Crew

Audio example 2/1 – Dispatch/Crew
Audio example 2/2 – Dispatch/Crew

Example 3- Dispatch / Crew

Audio example 3/1 – Dispatch/Crew
Audio example 3/2 – Dispatch/Crew

Example 4- Customer / KAM

Audio example 4/1 – Customer/KAM
Audio example 4/2 – Customer/KAM

Example 5- Airworthiness / Dispatch

Audio example 5/1 – Airworthiness/Dispatch
Audio example 5/2 – Airworthiness/Dispatch
7Cs Document